FAQ
You do not need an Account to place an order, this can done as a Guest Buyer. However, by creating an account you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
An email will be sent after the user places an order. The user will further get notified when the product(s) is shaped along with the tracking number of the shipment.
You can view the status of your order by going on your Track My Order page under My Orders. Please check after 24 hours of placing the order as the tracking id may take some time to be activated.
We won’t be able to change the delivery date once the order has been shipped. Prior to this you may reach out to us via email at contact@peelikothi.com.
Due to unavoidable circumstances, if your order is delayed, we will send you regular updates on your email and phone about the new delivery timeframe. You can also track order status by visiting My Orders.
Unfortunately, products listed as 'Out of Stock' are not available for sale. But if you still wish to buy that product use the ‘Notify Me’ tab and fill in your email and phone number and we will inform you when the product is available.
Sorry, as per company policy, a package can’t be opened before delivery is taken. But you can accept the package & get in touch with us later in case you find any problem with the product.
Yes, delivery is re-attempted the next working day if you can’t collect your order the first time.
You can cancel an Order till it is out for delivery. But this may not be applicable for certain logistics partners. Go to the ‘My Orders’ page on PeeliKothi.com and choose the product or order you want to cancel and then choose the Cancel option. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into your account, if the order amount was paid online.
Every order is sent along with a hard copy of the invoice. If you have not received a hard copy you can Contact Us to request a soft copy of the invoice.
At present, we retail from our Flagship Store in K1/51 Chittaranjan Park, Greater Kailash-2, New Delhi- 110019 Phone: +91 011 45048500
Contact Us
- 011-45048500
- contact@peelikothi.com
- K1/51 Chittaranjan Park,
- Greater Kailash-2, New Delhi-
- 110019 (India)